Privacy Policy for QuickSupport Pro

Last Updated: November 28, 2023

At QuickSupport Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QuickBooks support services and visit our website.

1. Information We Collect

We collect several types of information from and about users of our services:

Personal Information

When you contact us for support or use our services, we may collect:

• Full name
• Email address
• Phone number
• Business name and address
• QuickBooks version and license information
• Payment information (processed securely through third-party processors)

Technical Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

Support Information

When you use our support services, we may collect:

• Details about your QuickBooks issues
• Error messages and codes
• Company file information (with your permission)
• Communication history with our support team

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To deliver the QuickBooks support services you request
• To Communicate: To respond to your inquiries and provide customer support
• To Improve Services: To analyze usage patterns and improve our services
• To Process Payments: To process transactions and send invoices
• To Send Updates: To send important service updates and announcements
• For Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you give us explicit permission to share your information
• Service Providers: With trusted third parties who assist us in operating our business, conducting our operations, or servicing you, so long as those parties agree to keep this information confidential
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Protection of Rights: To protect the rights, property, or safety of QuickSupport Pro, our customers, or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with firewalls
• Regular security assessments
• Access controls and authentication procedures
• Regular employee training on data protection

Despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain:

• Support records: 7 years for tax and legal compliance
• Communication history: 3 years for service quality purposes
• Website analytics: 26 months for improvement analysis

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information
• Opt-Out: You can opt out of marketing communications at any time
• Data Portability: You can request a copy of your data in a structured format

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Legal Disclaimer for QuickSupport Pro

Last Updated: November 28, 2023

1. Service Description

QuickSupport Pro provides independent technical support, consulting, and troubleshooting services for QuickBooks® software users. Our services include:

• Technical support and troubleshooting for QuickBooks software
• Data recovery and backup services
• Performance optimization and configuration
• Consulting and training services
• Remote assistance and problem resolution

We are a third-party service provider and do not represent Intuit Inc. in any capacity.

2. Trademark Disclaimer

QuickBooks® is a registered trademark of Intuit Inc. Other trademarks, service marks, and trade names referenced on this website are the property of their respective owners.

Our use of these trademarks does not imply any affiliation with or endorsement by Intuit Inc. We reference QuickBooks® only to describe the software we provide support services for.

3. No Warranty or Guarantee

While we strive to provide accurate and effective support services, we make no warranties or guarantees regarding:

• The outcome of any support service
• The compatibility of our services with your specific system configuration
• The resolution of all software issues
• The prevention of future software problems

Our services are provided "as is" without warranty of any kind, either express or implied.

4. Limitation of Liability

To the maximum extent permitted by law, QuickSupport Pro shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Any damages resulting from the use or inability to use our services
• Issues arising from third-party software, hardware, or services

Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service in question.

5. Data Responsibility

While we take every precaution to protect your data, you are ultimately responsible for:

• Maintaining regular backups of your QuickBooks data
• Verifying the integrity of your data before and after our services
• Ensuring you have proper licensing for your software
• Following our recommended procedures for data protection

We recommend creating a full backup of your QuickBooks data before any support session.

6. Service Limitations

Our services have certain limitations:

• We cannot support illegally obtained or pirated software
• We require valid licensing information for supported software
• Some issues may require escalation to the software manufacturer
• We reserve the right to refuse service for any reason

7. Third-Party Services

Our services may involve or recommend third-party tools, software, or services. We are not responsible for:

• The performance or reliability of third-party products
• Any issues arising from third-party integrations
• Compatibility problems with third-party software
• The security practices of third-party providers

8. Pricing and Payments

All prices are subject to change without notice. Payment is required before or at the time of service delivery, unless otherwise agreed in writing. We reserve the right to modify our pricing structure at any time.

9. Cancellation and Refund Policy

Cancellation: You may cancel a scheduled service with at least 24 hours notice without penalty.

Refunds: Refund eligibility depends on the specific service provided:

• One-time incident support: Refundable if issue is not resolved
• Monthly plans: Refunds prorated based on unused service
• Remote assistance: No refund once session has begun
• Consulting services: No refund for completed work

Refund requests must be submitted in writing within 7 days of service completion.

10. Governing Law

This Disclaimer and any disputes arising from our services shall be governed by the laws of the State of Texas, without regard to its conflict of law provisions.

11. Changes to This Disclaimer

We reserve the right to modify this Disclaimer at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.

12. Contact Information

If you have any questions about this Disclaimer, please contact us: